Customer Policy

The purpose of this policy is to advise you as our customer, as to the services that can be expected from Ocean Nail & Spa and the steps and procedures that can be taken if you, the customer are not satisfied with the services you received from Ocean Nail & Spa

What we offer

• Manicure & Spa Pedicure
• Artificial Nails / Solar Nails
• Nail Art
• Waxing
• Dip Nails
• Gel Manicure
• Kid Pedicure & Manicure

Appointments/Arrivals

We encourage you to arrive at least 10 minutes prior to your schedule to allow plenty of time to park your car, check in and pick your polish. If you are a first time client, you may be asked to fill out a profile card.

Late Arrivals

Appointments will be held for 15 minutes, after this grace period we consider this as a “NO SHOW” and the appointment may be given away. Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your service will end accordingly so that the next guest is not delayed.

Cancellation

We strictly and without exception require a 24-hour notice of cancellation for all services. Please keep in mind that “no shows” and “last minute cancellations” leave our beauticians with empty appointment times. We may have also turned away other guests who could have enjoyed that time slot. In accordance with this policy, all missed appointments will be charged half of the schedule service price. This also applies to same day appointments. Missed appointments and last minute cancellations during the week of a holiday will result in a charge of 100% of the scheduled service.

Child Policy

Our services are reserved for you and other clients for a total relaxation. For this reason and for insurance liability, no small children please unless supervised by an adult.

Return Policy

Unused boutique items may be returned with a receipt within 7 days of purchase for exchange or spa credit. All sales item are final and non-returnable.

Refunds, Returns and Exchanges

If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service

You must arrange an appointment to have your nails fixed within 4 days after your initial service.

We will not be responsible for any breaking, lifting or infected nails.

Re-fills over the prescribed maximum 2-3 week period will be charged an extra fee.

If you damage the original design a charge will apply for repairs.

We will not offer any refund or credit note because you have simply changed your mind.

We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.

As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.

For example due to your own lack of care your nails, or the finish to your nails, they are damaged (they are broken, chipped or started to lift).

Gift Card / Voucher Term Of Use

• No Cash Advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for Cash.
• Validity and Expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
• Lost or Stolen Gift Cards: Treat your gift card like cash. Lost or stolen cards will not be replaced or refunded.
• Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
• Your Gift Card, Your Responsibility: You are responsible for the use and safety of your Gift Card.

Complaints/Feedback

If you have any complaints or feedback, please contact the manger of the salon where you received the service.

If the matter is not resolved to your satisfaction, please contact the owner here. (254) 640-2913

What you need to do

To allow us to provide a quality service as efficiently as possible you need to:

Ask for the service which you would like to have. If you are unsure please speak to the salon manager.

Inform our staff if you are allergic to any chemicals or substances before receiving any service.

While receiving any service please provide our staff with your feedback and/or comments on their services so our staff can satisfy your requirements straight away.

Inform the staff member or salon manger immediately if you have any concerns relating to the salon, the staff, or any service.

Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.

At Ocean Nail & Spa we strive our best to provide high quality service and we treat you with courtesy and respect.

Thank you for your continuing support.

Sanitation

Proper sanitation is the utmost importance here at Ocean Nail & Spa. All metal implements are sterilized in a hospital grade AUTOCLAVE for a minimum 20 minutes and then sealed in a pouch until next use. You may choose to take the hand file, buffer and orangewood stick home or you may also choose to purchase your own personal metal implements here at Ocean Nail & Spa.

Etiquette

Out of consideration for other clients and a total relaxation, please mute all pagers/cell phones and keep all phone calls to a minimum.

Salon Managers

Sarah San